Refund policy
Return & Refund Policy – Gahna Kothi
We have a 7-day return policy, which means you have 14 days after receiving your item to request a return on eligible jewellery collections.
Please note that returns or replacements can only be initiated through our official website – www.gahnakothi.com.
Once a return request is submitted, our team will assist you with the process, including return shipping and necessary paperwork.
Eligibility for Return
To be eligible for a return, your jewellery item must:
-
Be in the same condition that you received it — unworn, unused, and without any damage.
-
Have original tags, bill/invoice, and original packaging intact.
-
Be part of eligible collections (as mentioned on the respective product page).
Certain categories of jewellery, including custom-made designs, engraved items, personalized orders, or final sale pieces, are not eligible for return or exchange due to their unique nature.
You’ll also need the receipt or proof of purchase for verification.
How to Start a Return
-
Visit our official website www.gahnakothi.com and submit a return or replacement request through the return section.
-
If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
-
Do not send items back without prior authorization — such returns will not be accepted.
-
For a seamless return experience, you can also visit our Gahna Kothi showroom, where our team will assist you personally with verification and documentation.
You can always contact us for any return-related queries at:
📩 gahnakothiwebsite@gmail.com
Return Address
Sadbhavana Pul, Main Rd, nakhas, Jaunpur, Uttar Pradesh 222001
Damages and Issues
Please inspect your jewellery upon delivery and contact us immediately if the item is defective, damaged, or incorrect.
We will evaluate the issue and arrange a replacement or refund as applicable.
Exceptions / Non-returnable Items
Some items are non-returnable, including but not limited to:
-
Custom-made or engraved jewellery
-
Personalized designs or special orders
-
Items under final sale or discounted collections
-
Gift cards
Please reach out if you are uncertain about your item’s eligibility for return or exchange.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item first. Once the return is approved, you can place a new order for your desired jewellery piece.
Refunds
Once we receive and inspect your returned item, we’ll notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note, your bank or credit card company may take additional time to reflect the refund.
If it has been more than 14 business days since your refund was approved, please contact us at gahnakothiwebsite@gmail.com.
Our Commitment
At Gahna Kothi, every piece of jewellery carries our promise of trust and transparency.
Our 14-day return and replacement policy ensures a smooth, secure, and customer-friendly experience — while maintaining the authenticity of real gold, silver, and diamond jewellery.
For the most seamless process, we recommend visiting your nearest Gahna Kothi showroom or initiating your return via our website.
✨ Your trust is our true treasure.
