14 Day Returns
14 Days Return Policy by Gahna Kothi
At Gahna Kothi, your satisfaction is our top priority. We value your trust and ensure that every piece of jewellery you purchase from us meets the highest standards of quality and craftsmanship. However, if for any reason you are not completely satisfied with your purchase, we offer a 14-day return and exchange policy for your convenience.
Eligibility for Return or Exchange
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The jewellery item must be unused, unworn, and in its original condition.
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The product must be returned with the original invoice, certificate, and packaging.
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Custom-made, engraved, or personalized items are not eligible for return.
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Items showing any signs of wear, alteration, or damage will not qualify for return.
How to Initiate a Return
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Contact Us: Reach out to our customer support within 14 days of delivery.
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Verification: Our team will verify your request and guide you through the return process.
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Secure Packaging: Pack the item securely with all original documents.
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Inspection & Refund: Once received, the product will be inspected. Eligible returns will be processed for refund or exchange within a few working days.
Refund & Exchange Options
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Refunds will be issued via the original payment method or store credit, based on your preference.
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You can also choose to exchange your jewellery for another design of equal or higher value by paying the difference.
Our Promise of Trust
Every piece at Gahna Kothi comes with certified authenticity and transparent policies. Our 14-day return promise reflects our commitment to customer happiness, ethical practices, and premium service.
Shop confidently knowing that your purchase is backed by Gahna Kothi’s trust, transparency, and tradition of excellence.
Frequently asked questions
What is our lifetime exchange and buy back policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
